By processing your payment and completing an order with us, you are accepting the following terms and conditions regarding returns of your purchase.
Item that you purchased at full price, that you just don’t love, or is the wrong size?
Just contact us at firstname.lastname@example.org and we will email you one return form to print and complete with all the informations required
Send that one back to us including the invoice and you’ll receive a store credit! Post back to:
SHADES OF ITALY PTY LTD
38 TOOHEY ROAD
WETHERILL PARK, NSW 2164
Item that you purchased using a discount?
Discounts include items on sale, coupon code, gift card or purchased with a store credit. All you’ve got to do is complete the return order form and head to the post office to cover the cost of the item return.
Item that’s faulty or defective?
Oh no! Contact us for a quick refund.
That’s piercing jewellery, swimwear, intimates?
We can’t accept returns on these for hygeine reasons! We hope you understand
Australian Returns: Must be received within 21 days of your delivery date.
Any items returned outside of these timeframes will not be accepted